Superfluid support
Help with the Superfluid iPhone app. The app is developed by Pine Tree Labs Pte. Ltd.
Who to contact
- The app itself — crashes, display problems, something that doesn't work as described: email us at support@pinetreelabs.xyz.
- Your account and the service — balances, trades, deposits, leaderboard, chat, or deleting your account: these are handled by the service operator, not by us.
Frequently asked questions
Who runs the trading service?
A third party. Pine Tree Labs Pte. Ltd. develops the app only and does not provide trading or financial services.
Is real money involved?
In demo mode, no: the balance, positions and results are virtual, and demo deposits do not move real money. In live mode, yes: it uses a real account on the service, which can involve real funds. Live mode is still in development.
Is Superfluid investment advice?
No. Nothing in the app is investment advice. Leveraged trading carries a high risk of loss.
What can other people see?
Other people on the service can see your wallet address, your ID if you set one, your avatar, your leaderboard results, and anything you post in chat.
Does the app send notifications?
Not yet. Notifications are planned. Once the app can send them, you will be able to turn them off in Settings › Notifications › Superfluid on your iPhone.
I found a bug. How do I report it?
Email us with your iPhone model, iOS version, what you expected and what happened. A screenshot or screen recording helps. If you are testing through TestFlight, you can also send feedback from the TestFlight app.